Privacy policy

Who we are

Leisure Matters Ltd operates an outdoor activity centre at Warren Heath Woods, Brickhouse Hill, Fleet Road (A327), Eversley, Hampshire RG27 0PY. We are the data controller for the personal information described in this policy, and we are registered with the Information Commissioner’s Office under registration number ZC114162.

If you have any question about this policy, or about the information we hold, email us at mail@leisurematters.com or call 01344 286577.

What we collect

• Booking information: your name, email address, phone number, the number of participants, your chosen date and session, and where relevant the company or school name, participant ages and height confirmation for mini tank driving.
• Health and safety information: answers to the safety questions asked when you book axe throwing or rifle shooting, and medical declarations for Hyper Shock, such as whether anyone in your group has a heart condition or pacemaker, is pregnant, or has epilepsy. This is health information, which the law treats as a special category of personal data, and we handle it accordingly.
• Enquiry information: anything you send us through a form on this website, by email, or over the phone.
• Payment information: card payments are taken by Stripe through our booking system. We never see or store your full card details.
• Marketing preferences: whether you have asked to receive our emails.

This website does not set any cookies of its own and we do not run advertising or analytics tracking on it. See the Cookies section below for the services that do set cookies.

Information about children

We run children’s parties, school trips and youth group visits. Where a booking involves under 18s, we collect their information from the adult making the booking, such as a parent, teacher or group leader, rather than from the children themselves. We collect only what we need to run the session safely, typically first names, ages and any relevant medical or support needs, and we keep it in the booking record.

How we use it

• To take, confirm and manage your booking, and to take payment.
• To contact you about your session, including changes caused by the weather.
• To run activities safely and meet our safety and insurance obligations.
• To answer enquiries you send us.
• To send marketing emails, but only if you have asked us to.
• To keep accounting records and meet our legal obligations.

Legal basis

We rely on performance of a contract to take and manage your booking, on our legitimate interests in running the business to answer enquiries and keep our records, and on legal obligation for accounting and health and safety requirements.

For health information, we rely on your explicit consent, which you give when you answer the safety questions during booking. You can withdraw it, but we may then be unable to let you take part in that activity for safety reasons.

Marketing emails are sent on the basis of your consent, given by ticking the box when you book.

Who we share it with

We use a small number of suppliers who process information on our behalf:

• Checkfront,our online booking system, which holds your booking and the safety answers you give.
• Stripe,which processes card payments.
• Web3Forms,which receives the enquiry forms on this website and passes them to our inbox.
• Google,which provides the map on our contact page and the fonts used across the site. Both receive your IP address when a page loads.

We may also share information with our insurers and professional advisers if an incident occurs, with our accountants, and with anyone we are legally required to share it with. We do not sell your information, and we do not share it with other companies for their own marketing.

Some of these suppliers may store or process information outside the UK. Where that happens, we rely on the safeguards those suppliers have in place, such as UK approved data transfer agreements.

How long we keep it

• Booking, payment and safety records: 7 years, to meet our accounting, insurance and legal obligations.
• Marketing list: until you unsubscribe or ask us to remove you.
• Enquiries that do not lead to a booking: deleted once they are no longer needed.

Marketing

We only send marketing emails to people who have asked for them by ticking the box when booking. Every email includes an unsubscribe link, and you can ask us to stop at any time by emailing mail@leisurematters.com. Unsubscribing does not affect any booking you have with us.

Your rights

You have the right to ask us for a copy of the information we hold about you, to have it corrected if it is wrong, to have it erased, to restrict or object to how we use it, to receive it in a portable format, and to withdraw consent at any time where we rely on consent.

There is no charge for these requests, and we will respond within one month. To make a request, email mail@leisurematters.com.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk. We would appreciate the chance to put things right first.

Cookies

This website sets no cookies of its own. However, some of the services embedded in our pages set their own:

• Checkfront sets cookies on the pages showing the booking system, so it can remember your selections while you book.
• Google Maps sets cookies on our contact page when the map loads.

You can block or delete cookies in your browser settings. If you block them, the booking system and the map may not work properly.

Changes

We may update this policy from time to time. The version published on this page is the current one, and the date at the top shows when it last changed.